We are committed to ensuring that you are completely satisfied with your purchase. We understand that sometimes returns or exchanges may be necessary, and we want to make this process as smooth as possible. Please take a moment to review our return and exchange policy below. This information will help guide you through the necessary steps to return or exchange your item, ensuring a hassle-free experience with us. Your satisfaction is our priority; we are here to assist you at every step.

Return/Refund Policy:

* Returns or refunds will only be accepted if an incorrect item was sent due to our mistake.
* Customers must notify us within 24 hours of receiving the item, along with clear photos and a continuous video recording.
* The video must be recorded from the start of opening the parcel, without cuts or edits, clearly showing the item received.
* Items must be returned within 2–4 working days from the date of receipt.
* Postage fees are non-refundable, and return postage will be borne by the customer.
* All items are thoroughly QC-checked before dispatch.
* We do not guarantee against courier handling or transit damages; therefore, no refunds or exchanges will be provided for items damaged by the courier.
* Returned items must be unused, unworn, and in original condition and packaging.
* Sale items, promotional items, customised orders, and clearance items are strictly non-returnable and non-refundable.
* Once the returned item is received and inspected, we will proceed with a replacement or store credit (refunds are not applicable unless stated otherwise).

Initiating a Return:

To initiate a return, you can:

  • Contact us : We would be happy to assist you. Drop us a message via WhatsApp/Instagram.

Refunds:

  • Once we receive and inspect your returned item, we will process your refund within 5 business days.
  • Refunds will be issued to the original form of payment used for the purchase.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect part shipped).

Additional Information:

  • You can find a copy of your receipt in your email or by logging into your account (if you have one).
  • Be sure to pack your return securely to prevent damage during shipping.
  • We recommend using a trackable shipping service for your return.